Refund & Returns Policy – Kastkultur™

Last updated: 2025-11-23

Overview

Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, physical items must be unused, in the same condition you received them, and in the original packaging.

Non-returnable Items

Certain items cannot be returned:

Custom print-on-demand items (t-shirts, sweatshirts, hoodies, posters, phone cases, mugs, mouse pads, etc.) unless defective or damaged
Digital downloads (printable posters, worksheets, templates, etc.)
Gift cards

Because products are made to order, we cannot accept returns for change of mind, incorrect sizing, or color preference.

Defective or Damaged Items

If your print-on-demand item arrives defective or damaged, contact us within 7 days of receiving it at info@kastkultur.com. Include:

Order number
Photo of the damaged item

We will replace the item or issue a full refund.

Refund Process

Once we receive and inspect a defective or damaged item, we will email you regarding approval or rejection.
If approved, your refund will be processed to the original payment method within 5–10 business days.

Note: Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@kastkultur.com.

Digital Products

All digital downloads are non-refundable once purchased, as they are delivered instantly. Ensure you check file formats and product descriptions before purchase.

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Promotions & Discounts

Any discounts, promo codes, or special offers are subject to the terms specified at the time of the promotion. Offers may have an expiration date, limited stock, or other conditions. Kastkultur™ reserves the right to cancel or modify promotions at any time without prior notice.

Export & Shipping

Some products may have shipping restrictions due to production locations or local regulations. Shipping is currently available only to the countries specified on the product page. Kastkultur™ is not responsible for customs duties, taxes, or import restrictions in the destination country. Customers are responsible for complying with local import laws.

Shipping Returns

If eligible for a return (defective/damaged physical product), mail your product to:

Medveten Livsstil Sverige AB
Lysmaskvägen 12
246 52 Löddeköpinge
Sweden

You are responsible for return shipping costs unless the product was defective. Consider using trackable shipping or shipping insurance. We cannot guarantee receipt without tracking.